Refund policy

**Refunds** → same Legal/Policies page → Refund policy

```
Refund & returns policy — Havenprep
Last updated: September 14, 2026

Overview
We want you to be happy with your order. If something’s wrong, contact us within 14 days of delivery and we’ll help.

Eligible returns
You may request a return or refund if:
- The item arrived damaged or defective
- You received the wrong item
- The item is unused and in original packaging (case-by-case for change-of-mind)

Non-returnable
For hygiene and safety, some opened personal-care items and final-sale promotions may not be returnable. We’ll say so on the product page when that applies.

How to start a return
Email us with your order number, reason for return, and photos if damaged/wrong item. We’ll reply with return instructions or a refund decision.

Refunds
Approved refunds go to the original payment method and can take 5–10 business days after we confirm.

Exchanges
We don’t guarantee exchanges in stock. If you need a different item, we can refund and you can reorder.

Lost packages
If tracking shows no movement for an extended period, contact us. We’ll work with the carrier/supplier on a replacement or refund when appropriate.
```

.